Live & Simulcast Racing FAQ’s
When is Turf Paradise open for live racing?
From October through May, generally 5-days a week,
Friday through Tuesday
How do I get to Turf Paradise?
Turf Paradise is located at 19th Avenue and Bell Road.
The track is easy to access via I-17, Loop 101 or Rt.
51.
What is the track’s main phone number?
(602) 942-1101
What is the admission for Turf Paradise?
Grandstand is $2.00; Clubhouse and Turf Club, $4.00.
Seniors receive free grandstand admission Monday and
Tuesday
What are the dining options at Turf Paradise?
There are dining options in is the
Turf Club and Clubhouse and multiple concession in
Grandstand level 1 and level 2.
What time do the “live” races start? Simulcast
racing?
Live racing starts at 12:30 pm; the first simulcast
is at 9:00 am
What time do the betting windows open?
Betting windows open with the first simulcast at
9:00 am
How many races does Turf Paradise run each day?
Nine live races are offered daily, plus 80-100
simulcasts.
What is simulcasting?
Simulcasting is the simultaneous live televising of
races from other race tracks for the purpose of
wagering.
Do you offer simulcast racing year-round?
Except for Christmas Day, simulcasting is offered daily,
year-round, beginning at 9:00 am.
Is there an admission charge for simulcast only days?
No
Are there food and beverage options during simulcast
racing?
Yes.
Food and Beverage menu
and daily specials are offered in the Clubhouse.
Do you have betting carrels?
There are two betting carrel areas at Turf Paradise: One
located in the Clubhouse, the other called the Players’
Club, located adjacent to the Turf Club. Each carrel
area offers 80 private stations, each with its own
multi-channel monitor, plus banks of large screen TVs
and mutual tellers and self-serve machines.
How much is parking?
General parking is free; valet is $5.00
What is the legal gambling age?
21-years-old
Are children allowed?
Children under 16 must be accompanied by a parent
What is a “post time”?
Post time is the scheduled start time of each race.
Where can I find entries for the day’s races and
results?
The Arizona Republic Sports page, Turf Paradise’s
website –
www.turfparadise.com – and
www.equibase.com.
How do I make a reservation for the Clubhouse or Turf
Club?
For Clubhouse reservations, call (602) 375-6470; Turf
Club (602) 375-6472
Do you have a dress code?
No. However, proper casual attire is requested in the
Turf Club
Does the track have promotions and special events?
Yes. Access the special
events page for a complete listing
Can I bring a cooler in?
Coolers are not permitted inside the facility
Are pets allowed?
Pets are not permitted
What is a dark day?
A dark day is when the track offers simulcast racing
only with no live racing.
Is your facility handicapped accessible?
Yes, all levels are handicapped accessible.
Is there live racing at night
Live racing takes place during the day time only.
However, simulcast racing is offered day and night.
What is an OTB?
An OTB is an Off Track Betting facility. There are over
60 OTBs in Arizona. To locate an OTB nearest you, access
www.turfparadise.com, or ask the receptionist at
(602) 942-1101.
Can I buy a Program and Daily Racing Form at an OTB?
Daily Racing Forms and programs are available at all
OTBs.
What races are shown at the OTBs and how do I find out
what race tracks you are showing?
Turf Paradise’s website updates that information daily.
Go to www.turfparadise.com and access OTB schedule.
Do horses race in bad weather?
Yes.
How can I get a win photo and/or video of a race?
A win photo can be ordered through Coady photography
at (602) 375-6479.
A video of a race can be ordered through the
receptionist at the general lobby.
How do I apply for employment at Turf Paradise?
Applications for employment can be made in the General
Lobby
Owners/Horsemen FAQs
What
are the Horsemen Bookkeepers Hours?
The Horsemen's Bookkeeper is available for business
on live race days from 10:30am until 4:00pm
How can
I reach the H.B. if I am not at the track?
H.B. can be reached via 602-375-6404 or email
Due to high volume of calls please leave a message if
you receive voicemail and the H.B. will return your
call.
How can
I access the funds in my account?
Check requests my be done in person, via phone
message, email or through internet.
If requesting via phone or email, please give the last
four digit of your SSN. For Incompass "webcheck" request
please see the H.B. for online access. It is required to
have a current W-9 to access funds. W-9s are available
from H.B. or may be obtained online at
www.irs.gov
Can I wire money to my account?
Yes. The H.B. has wire transfer functions available.
What is
online account access?
Horsemen may access their account online. H.B. will
assist with online access. You can view your statement,
check account balance, tax forms and request checks any
time.
Note: "web checks" can only be written exactly as the
account is set up.
Special Events FAQs
Do you host Special Events for large groups?
Yes, we can host events for groups up to 2,000
people
Do you host Award Banquets?
Yes, we have hosted a number of award banquets for
group up to 500 people
Do you rent your parking lots for Special Events?
Yes, we have 3 parking lots to choose from
What is the largest parking lot you have for rent?
The largest parking lot of the 3 is 322,000 square
feet obstructive free
Do you host Car Sales in any of these lots?
Yes, we have held a number of car sales here at Turf
Paradise
What is the cost to rent the parking lot?
Pricing determined by how much space is needed and
the day of the week
Who do I contact about pricing?
Contact our Group Sales Department at (602) 375-6478
Group Sales FAQs
What is the minimum number of people for a
group?
Fifteen (15) people is the minimum number
How do I schedule a group outing at Turf Paradise?
Call our Group Sales Department at (602) 375-6478
Do you host Group Events for company outings?
Yes, we offer a Varity of group packages
Do you host group outings for Senior and Red Hat
groups?
Yes, we host a number of these groups at Turf
Paradise and offer special rates on Monday and Tuesday
during live racing
What if our group wished to have a private room for
our event?
We offer a number of private rooms for you group, just
contact group sales to make an appointment to view the
different rooms
Do you require a deposit?
We do require a 50% deposit for all groups prior to
your event
Can I pay the balance of my bill the day of our
event?
Yes, once we have your deposit we present the group
leader with a final bill the day of your event
What is the minimum number of people for a buffet
menu?
Fifty (50) people is the minimum.
Is it possible to offer the buffet menu for a group
with less than 50 people?
Yes, your group would be charged the minimum of 50
people
Dining FAQ’s
Is there a dress code?
The dress code for Turf Club is collared shirt and
casual pants
The dress code in the Clubhouse is casual
How can I make a reservation for the Clubhouse or
Turf Club?
You can make reservations by calling the main number
which is 602-942-1101 or
Clubhouse: 602-375-6470
Turf Club: 602-375-6472
Do you have food for sale on the track apron?
Yes on the lower level we have the Triple Crown
grill which features American fair hamburgers, chicken
tenders, hot dogs, french fries etc. and on special
event days we grill hamburgers, bratwurst, hot dogs on a
barbeque grill at the end of the apron.
Can I bring in a cooler in?
It is a company policy that we do not permit outside
food or beverage in the facility.
Is your facility handicapped accessible?
Yes the facility is handicapped accessible
How do I get to Turf Paradise?
Going north on I-17 take exit bell road go east to
19th Avenue turn south for one block turn left on Turf
Paradise Way. We are located right behind Wal-Mart.
For detailed direction
click here
What days of the week does Turf Paradise race?
Generally Turf Paradise races five days a week,
Friday through Tuesday, but for up to date racing dates
and post times please check the
racing calendar.
Are children allowed?
Yes children are allowed but must be accompanied by
an adult who is over the age of 21.
When are the special buffets?
We have a delicious breakfast and lunch buffet on
the following special race days:
Breeders’ Cup – Saturday, November 6th
Kentucky Derby – Saturday, May 7th
Preakness Stakes – Saturday, May 21st
Belmont Stakes – Saturday, June 5th
When do you take reservations for the Kentucky
Derby?
We start to take reservations on April 1st
How do I apply for employment at Turf Paradise?
Click here to visit our jobs
area.
We also advertise on jobbing.com. Or fill out an
application in person at Turf Paradise; we are located
at 1501 West Bell Road Phoenix AZ 85023.
Who do I speak with if I want to bring a group?
We have a group sales specialist that specializes in
the needs of all groups. Groups generally need to be 15
people or more our Group Sales office number is
602-375-6478.
Wagering FAQs
What is “Straight”
wagering?
Betting to Win, Place or Show are examples of straight
wagering.
What is “Exotic”
wagering?
Examples of exotic wagering are Daily Double, Quinella,
Exacta, Trifecta, Pick 3, 4 and 5s, and Superfecta.
Are “How to Bet” guides
available?
Yes. They’re available at the Gift Shops in the
Grandstand, Clubhouse and Turf Club and also available
online at
www.turfparadise.com
Who can answer a
question about betting?
Any mutuel teller will be happy to answer your question
and assist you in making a wager.
Are there easy steps to
making a bet?
There are two easy steps to making a bet on any live or
simulcast race. First, indicate which track and race
number you wish to bet on. And then second, state the
amount of wager, the type of bet and the program number
(s).
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